FAQs
Box Office
Ticket General Inquiries
The Box Office at the New Orleans Jazz & Blues Market provides you with the highest level of customer service by phone at 504-636-8390 EXT: 1, by email at boxoffice@jazzandbluesmarket.com, in person at 1436 Oretha Castle Haley Blvd.in New Orleans, LA, or online at The New Orleans Jazz & Blues Market – Legendary Jazz & Blues Performances. If you purchase tickets from another source, you are not buying your ticket directly from the New Orleans Jazz & Blues Market.
Venue Location & Contact Information
Hours: WED – SAT from 2:00 PM – 6:00 PM
Phone: 504-636-8390 EXT. 1
Email: boxoffice@jazzandbluesmarket.com
Location: 1436 Oretha Castle Haley Boulevard New Orleans, LA
Seating Chart
The seating style at the New Orleans Jazz & Blues Market reflects that of a restaurant layout. Every seat at each table is a reservable ticket.
For example:
If there are four seats available at a table and you purchase tickets for two of those seats, then the other two seats are still available for the public to purchase.
Performance Times & Opening Doors
Shows at the New Orleans Jazz & Blues Market typically run for ninety to one hundred and twenty minutes long. There are sometimes two 45 or 60 minute sets with a short intermission in between.
- ONE SHOW EVENING: At the New Orleans Jazz & Blues Market your seats are typically available to you 2 hours prior to the show – which is when doors open – unless otherwise specified by the New Orleans Jazz & Blues Market prior to the event.
- TWO SHOW EVENING: Doors open 30 minutes in advance of the later show.
Buying Your Tickets Online
If you can’t make it to the Box Office at the New Orleans Jazz & Blues Market to purchase tickets for an upcoming show, or our box office phone is closed, this link to our page on Ticketmaster is available to you 24/7. The New Orleans Jazz & Blues Market Box Office and Ticketmaster use the same ticketing system. You may only use one service at a time to complete a ticket purchase. Fees and charges differ based on how you order your tickets. Ticketmaster has both a service and facility fee, whereas the Box Office only charges a facility fee. All ticketing is done through Ticketmaster using digital eTickets.
Ticket Refunds & Exchanges
Tickets & Fees are non-refundable and all sales are final. This includes tickets purchased through the box office, the New Orleans Jazz & Blues Market phone services & online through Ticketmaster. We do not offer seat changes or upgrades. For extenuating circumstances, please call.
Ticketing Fee
TICKETS PURCHASED ONLINE THROUGH TICKETMASTER.COM
A facility and service fee is added to each ticket purchased through Ticketmaster’s E-Delivery Online System. Verified Resale Tickets also have fees attached to each sale separate from the facility and service fee.
TICKETS PURCHASED THROUGH THE NEW ORLEANS JAZZ & BLUES MARKET BOX OFFICE
A facility fee is added to each ticket purchased. Like other organizations, these fees are used to help offset the costs of operating the box office as well as continuing to improve the facility. The service fee is waived if tickets are purchased at the box office window or through the box office phone service.
Can’t Make The Show?
1. Select Tickets to Sell
- If you purchased tickets from Ticketmaster and the Event Organizer has enabled resale for your event, you can list your tickets from your account or enter your ticket barcode.
2. Set Your Price
- You’re in control. Set your price using the pricing tool and see exactly how much you’ll be paid when your tickets sell.
3. Get Paid
- When your tickets sell, you’ll get paid via your selected method of payment typically within 5–7 business days, provided we have all the necessary information.
Venue Info & Policies
Venue Entry
Entry to our venue is available by scanning tickets on your mobile device or a printed copy from the box office. Tickets with a Ticketmaster barcode are required to enter the venue for all events.
Dress Code
The New Orleans Jazz & Blues Market suggests “business casual” dress for a night of outstanding music, excellent cuisine, and great wine and cocktails. In the summer months, golf attire is appropriate but please refrain from wearing old torn t-shirts, ripped jeans or flip flops. We do reserve the right to refuse entry to anyone.
Venue Etiquette
The New Orleans Jazz & Blues Market is meticulously engineered to be one of the top “listening rooms” in the country — designed and built with superior acoustics and sound equipment to showcase some of the music world’s most talented jazz and blues artists.
Performances start promptly at their scheduled time. Please arrive with plenty of time to park and find your seat. Latecomers will be seated at the first appropriate pause in the performance, as predetermined by house staff and performers. Please remember to silence all electronic devices before entering the venue.
We ask that you be respectful of others and behave in an appropriate manner related to the performance you are attending. It is never permissible to stand in any aisle space. Ushers and security representatives are available should you need assistance.
Smoking/Vaping and use of tobacco, including e-cigarettes, is prohibited throughout the building.
No weapons or firearms are permitted at performances or in our buildings. The New Orleans Jazz & Blues Market management reserves the right to refuse service.
Patrons who engage in illegal activities, are intoxicated, or are otherwise disruptive (including heckling, public nudity, and smoking in non-designated areas) will be escorted from the property without refund.
No outside food or beverages, including alcoholic and non-alcoholic, are permitted inside the venue.
Restrooms
Restrooms are located on the 1st Floor of the building. A diaper changing table is available.
Photography & Video Recording
For most performances, as required by the artists, no photography with the use of a flash or recording is allowed. In the interest of the safety, security, and comfort of our patrons, any expandable “selfie” type sticks or iPads are not allowed inside the building, including at performances.
Backstage
No one is allowed backstage prior to, during, or after any performance without proper authorization and identification.
Lost & Found
Items found at the New Orleans Jazz & Blues Market are brought to our Lost and Found, located in the Box Office.
Please call (504) 636-8390 EXT. 1 to inquire. Items may take up to 24 hours to be submitted and are kept in our Lost and Found for one month.
Assisted Listening Devices
Assisted listening devices are available by checking in at the box office.
Children
Unless otherwise stated or requested by an event’s producer or performers, New Orleans Jazz & Blues Market policy allows for audience members of any age. However, every person must have a ticket. Parents are expected to take into account the subject and nature of performances when selecting shows for their children, and to make sure etiquette is part of the venue’s world class experience. Parties whose children cause a disruption may be asked to be moved to other areas in the venue that are more appropriate.
Other Frequently Asked Questions
Is Your Venue ADA Accessible?
Yes, New Orleans Jazz & Blues Market is ADA accessible. We accommodate all of our guests who may need ADA accessible seating. If you need assistance or have questions, please contact our Box Office Manager at boxoffice@jazzandbluesmarket.com or call us at (504) 636-8390. Please note it is unlawful for anyone, other than those with a disability or that guest’s companion, to use tickets for disabled seating locations (unless such areas have been released for general seating). It is encouraged that guests who require accessible accommodations arrive 30 minutes prior to doors opening – doors typically open 2 hours prior to scheduled showtimes on one show evenings, and 30 minutes prior to the later show time on two show evenings.
Do You Allow Service Dogs During Performances?
While we do allow service dogs during performances, we ask that you inform the Box Office within 24 hours of the performance to ensure we can properly accommodate both you and your service dog.
Where Do Guests Who Need ADA Accessible Seating Enter The Building?
All guests who need ADA Accessible seating at the New Orleans Jazz & Blues Market may enter the building from the ground level main entrance. For Information about all our accessibility options, please email boxoffice@jazzandbluesmarket.com.
Can I Attend an Event if I am Under 21?
Yes, New Orleans Jazz & Blues Market is open to all ages.
What’s Included in my Ticket Purchase?
Unless otherwise noted, at the New Orleans Jazz & Blues Market your ticket price only includes admission to the event. Drinks are not included but are available for purchase at your ticketed seats.
What Happens If An Event Is Canceled?
In the event of a cancellation or postponement, an email notification will be sent to ticket holders with information on what to do with their tickets. Please contact boxoffice@jazzandbluesmarket.com with any questions or concerns.
What Do I Use As My Ticket?
The New Orleans Jazz & Blues Market offers two options for ticketing – Electronic Ticketing which is provided by Ticketmaster or Printed Tickets issued by the New Orleans Jazz & Blues Market’s Box Office or Ticketmaster. If there are any additional questions or concerns please contact our Box Office at boxoffice@jazzandbluesmarket.com
What Happens If I Run Late? Will I Lose My Seats?
Your seats will be held for you until the end of the show. We will never give your seats away.
Do You Have A Full Bar?
Yes, we sure do! We have a full bar including a full wine list, signature cocktails, and premium liquor as well as beers and traditional cocktails for you to enjoy!
Are There Any Restricted Items Which Would Prevent Me From Entering?
Yes, the following items are not permitted at New Orleans Jazz & Blues Market:
- No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
- Replicas of weapons also are NOT permitted.
- No drugs or drug paraphernalia, illegal substances of any kind.
- No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
- No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs).
- No outside food & beverage allowed.
- No jewelry or clothing that could inflict harm.
- No stuffed animals or toys of any kind.
This list of prohibited items is subject to change at the discretion of management.
Is There Security Present At All Shows Beyond The Venue Staff?
Yes, the New Orleans Jazz & Blues Market has security professionals present at every show.
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